Frequently asked questions.
Everything customers ask us about appliance repair in Dubai — organised by topic.
General
What areas of Dubai do you cover?+
We cover every major community in Dubai, including Majan, Downtown, Dubai Marina, Palm Jumeirah, Business Bay, Dubai Hills, JVC, JVT, Al Barsha, Mirdif and many more.
Are your technicians certified?+
Yes. Every technician on our team is trained on the appliance categories they handle, with regular refresher training on new models.
Do you service both homes and businesses?+
We handle residential appliances as well as commercial equipment in restaurants, cafés, hotels, offices and retail outlets.
Booking
How do I book a repair?+
Use the booking form on any page, WhatsApp us the appliance details and address, or call the office and we will confirm a time slot.
Can I book a specific time window?+
Yes. We offer morning, afternoon and evening slots and will confirm a two-hour window in advance.
Do you charge for a call-out?+
A small diagnostic fee applies, which is waived if you proceed with the repair on the same visit.
Do you send confirmation of the appointment?+
Yes. You receive a confirmation via WhatsApp or email with the technician's name and expected arrival window.
Pricing
How is the price calculated?+
After diagnosis we provide a written, itemised quotation covering labour, parts and any additional work. No work proceeds without your approval.
Do you offer fixed pricing for common jobs?+
For routine services such as AC maintenance and standard part replacements we publish fixed prices, so there are no surprises.
What payment methods do you accept?+
We accept cash, bank transfer and all major credit and debit cards. Invoices are provided on request for corporate clients.
Warranty
Do you provide a warranty on repairs?+
Every repair is covered by a written warranty on both labour and any parts we install. Duration depends on the appliance and the part.
What is not covered by the warranty?+
Damage caused by misuse, power surges, water damage or third-party interference after our repair is not covered.
Spare Parts
Do you use genuine spare parts?+
Yes, we prioritise original manufacturer parts. When these are unavailable we source high-quality OEM equivalents and state this clearly on the quote.
Do you keep parts in stock?+
Our vans carry the most commonly required parts. Any special-order parts are typically sourced within one to three working days.
Timing
Do you offer same-day service?+
Yes. Most calls received before noon are attended on the same day, subject to availability of parts.
How long does a typical repair take?+
Most residential repairs are completed on the first visit within 30 to 90 minutes. Complex jobs are scheduled with a clear timeline.
Emergency
Do you handle emergency repairs?+
Yes. We provide out-of-hours emergency response for critical issues such as refrigerator failure, water leakage and AC breakdowns.
Is there an emergency surcharge?+
Emergency slots outside normal working hours carry a modest surcharge, which is disclosed before we dispatch a technician.
Refrigerator
My fridge is running but not cooling. What could be wrong?+
Common causes include a faulty thermostat, blocked evaporator, dirty condenser coils, low refrigerant or a failing compressor. Our diagnosis pinpoints the exact cause.
Why is my fridge making loud noises?+
Noisy operation is often caused by the compressor, condenser fan or evaporator fan. A proper inspection identifies the source.
Washing Machine
My washing machine won't drain. What next?+
Blocked drain pumps, kinked hoses, clogged filters or a failing drain pump are the most common causes. We carry replacement pumps for major brands.
Why does my washing machine vibrate excessively?+
This is typically due to worn shock absorbers, loose transit bolts or unbalanced loads. We check and correct all three.
Dishwasher
My dishwasher is not cleaning properly. Why?+
Blocked spray arms, worn seals, faulty inlet valves or hard-water scale build-up are common causes. We resolve all of these.
There's water left at the bottom of the dishwasher after each cycle. Is that normal?+
A small amount is normal. Larger volumes suggest a drainage issue or a failing pump, which we will diagnose.
Oven
Why is my oven not heating evenly?+
Failed heating elements, malfunctioning fans or thermostat drift can all cause uneven heating. We test and calibrate each part.
Do you repair pyrolytic self-cleaning ovens?+
Yes. We handle both the heating and control-board components on self-cleaning ovens from all major brands.
Microwave
My microwave sparks inside. Is it safe to use?+
No. Stop using it immediately. Sparking is often caused by damaged waveguide covers or worn cavity paint, both of which we replace.
Why has my microwave stopped heating?+
Failed magnetrons, diodes or high-voltage capacitors are common causes. Because of the stored charge involved, this repair should always be done by a professional.
Cooker
The burners on my gas cooker won't ignite. What could be wrong?+
Blocked jets, faulty igniters or gas-valve issues are the usual causes. Our team handles gas repairs safely.
Can you repair induction cooktops?+
Yes. Induction repair usually involves power modules, control boards and cooling fans, all of which our team is trained on.
AC
How often should I service my AC?+
For Dubai's climate we recommend at least two service visits per year, ideally before summer and again mid-season.
My AC is not cooling. What might it need?+
Common causes include low refrigerant, dirty coils, faulty compressors, blocked drain lines or thermostat issues.
Do you handle AC gas refilling?+
Yes. We identify and repair the leak first, then refill with the correct refrigerant type and quantity for your unit.
Maintenance
Do you offer annual maintenance contracts?+
Yes. Our AMC packages cover scheduled visits, priority response, discounted parts and annual reporting for homes and businesses.
What is included in a preventive maintenance visit?+
Inspection, cleaning of key parts, functional testing, minor adjustments and a written report with recommendations.
Commercial
Do you provide service level agreements for restaurants?+
Yes. We offer response-time SLAs tailored to restaurants, cafés, cloud kitchens and hotels.
Can you service equipment overnight to avoid disruption?+
Yes. We can schedule work outside your operating hours by arrangement.
Residential
Will your technicians protect my floors and cabinets during the visit?+
Yes. We use protective mats, gloves and clean workmanship as a standard part of every visit.
Can you help decide whether to repair or replace an appliance?+
Yes. Our engineers will honestly recommend replacement if the repair cost approaches the value of a new unit.
Payment
Do you provide VAT invoices?+
Yes. All invoices are VAT-compliant and include the required company details for business claims.
Can I pay after the job is completed?+
Yes. Payment is only due once you have inspected and approved the completed repair.
Service Areas
Do you charge extra for distant areas of Dubai?+
No. Our standard call-out fee applies across Dubai. Charges outside the emirate are agreed in advance.